Check it out and post a review further down here if you think it is any good and legit, or if it is a scam or a fraud. Also, watch out for occasional discounts and free promos such, as downloadable pdf ebooks.
Product Teaser
Recently named a Top 10 Customer Service Book - click here for details
Index/Links - topics on this page
"If you really want to understand how to create and sustain Customer Focus, this book is worth every penny."-Thomas W., TexasTen Reasons Why Customer Focus and This Book is Worth Your Consideration
We know you want value for your hard earned cash and you need a good reason before you spend it. Here are ten good reasons based on several independent research studies.
X. Between 85% and 95% of senior business leaders believe that the next competitive differentiator is Customer Experience. Implementing a comprehensive Customer Focus Strategy will give you a unique competitive advantage.
IX. Beyond price and quality, your customers value how they are treated. Only 12 -14% of customers leave for product reasons while 68% leave because of poor treatment by employees.
VIII. Only 4% of unhappy customers ever complain; 90% do not bother to complain and simply go elsewhere. Your customers are looking for maximum value when spending their hard-earned cash, particularly in this economy.
VII. 80% of companies believe they deliver a superior Customer Experience however only 8% of their customers agree. Your customers make their buying decisions based on their perceptions of your organization, not your perception.
VI. Companies lose 50% of their “satisfied” customers. "Satisfy" means providing nothing more or less than the customer expects. Customers want to deal with those who demonstrate that their business is valued. Creating a Customer-Focused Culture is a proven strategy for both short-term success and long-term growth.
V. Keeping your existing customers is cheaper and more profitable than getting new ones. The average value of customers is 8 to 10 times their initial purchase. The cost to attract a new customer is 5 to 6 times the cost to save one.
IV. The cost of poor service ranges between 25% to 35% of your operating expenses. Aligning internal processes and ensuring every employee understands how he or she contributes to the customer experience will reduce the cost of poor service.
III. Customer Focus is a profit strategy. Low customer focus companies average a 1% Return on Sales and lose 2% market share each year. High customer focus companies average a 10 -12% Return on Sales and grow 5 - 6% a year.
II. This book will help you to increase customer retention, create customer loyalty, and ensure sustainable long-term revenue. A 5% increase in customer loyalty will contribute between 25% and 125% directly to your bottom line.
I. This book provides a detailed roadmap, clear instructions and useful tools which you can use to create and implement your own customer-focused strategy and implementation plan.
That’s Customer Focus! is available in paperback and e-book formats. You can purchase a copy of the paperback for only $29.95 on Amazon.com or you can download your copy of That’s Customer Focus right now for only US$21.20.
Our e-book version is available through Clickbank.com. And, when you purchase our e-book you also get a 60 day money back guarantee which is as follows: . "ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time."
"This book is a Boss' survival guide to Customer Focus. Very well written, covers all the bases of Customer Focus and very readable."- Charles G., MontrealYou may also like
 |
Persuasion Skills Black Book - NLP CompanyA Rolling Stone gathers no Kate Moss Andy Hodge #quotes NLP Training Courses Testimonials I've observed a number of NLP Trainers in action and generally get disheartened by their 'by the book' approach - with little of themselves evident in what they are saying and even less focus on "what are you going to do with this?" ... then there's Rintu. - Stuart Harris I appreciate how you have removed the jargon from your material, and that makes it much quicker to learn. Not only is grasping the material quickly and easily not an issue, but I enjoy how you teach the... |
 |
ResumidoPaquetesCorporativoDesde menos de us$1 por Resumido, recibirá cada semana uno nuevo en su correo. Es la forma más efectiva de mantenerse al día. Suscríbase...Puede seleccionar 3, 6, 9, 15, 30 o 60 de entre los 560 Resumidos ya publicados. Es la forma más flexible de acceder a los Resumidos. Compre...Contamos con mas de 70 paquetes de Resumidos, para todos los gustos. Seguro hay alguno para usted. Compre...Los Resumidos son la forma más económica y efectiva de mantener a todo su equipo al día. Conozca más...Ultimos Resumidos publicados... |
 |
Management Presentations streamlining the supply chain (Supply Chain Management, Supply Chain Planning, Supply Chain Execution)collaborating with customers, suppliers and other partners (Supply Chain Collaboration, E-Procurement, E-Commerce, CRM ...)providing easy access to information (Business Intelligence and Enterprise Portals)We provide people and companies all over the world with easy to understand management information (Powerpoint Presentations) at affordable prices.The Powerpoint Presentations provide strategies, tools and techniques for both executives and managers in manufacturing, supply chain and... |
 |
5S Implementation Manual Anitech should be your Lean Manufacturing Consulting Company. Our firm specializes in lean manufacturing deployments, lean manufacturing training and the strategic planning of lean manufacturing events and systems in virtually every kind of business. Our President and CEO was trained in Japan at Toyota in all aspects of lean manufacturing, just in time deployment and 5S implementation. In North America members of our team were further trained in the specific details of successful lean manufacturing implementation by Shingijutsu expert Lean Manufacturing Senseis. Throughout the last decade... |
 |
Instant Employee Manual Brisbane Copywriter, SEO Copywriter, Human Resource Management Copywriter Are you stuck for words?Do you need to create website words, or words for your latest marketing campaign, and yet what happens when you sit down at your computer is that every word you ever knew silently slips away to the place lost socks gather? Do you force yourself to put some words on a page, only to feel the result is better suited to a dating site, or should come with a free set of steak knives?Do you need to create clear and compelling words to clarify your goals or motivate your team, but what you come up... |
 |
Managers Guide To Performance Start Building Your Best Team Ever!Dear Manager,If you are sick and tired with non-performing employees…..if you are frustrated with employees who have negative attitudes….if you are tired of employees that come in late…..or if you are just sick and tired of wasting hours on employees who just won’t perform, then this may be the most important letter you’ll read this year.Here’s why………I'll show you how to keep your best employees and get rid of your low performing, high maintenance ones… this way you can spend your time working on your business. I will show you how to build a great team... |
 |
Project Management Templates Contain practical examples Include hints & tips's Our set of Project Management Templates will not only provide you with all the templates you need to deliver your project, it will also provide you with guidelines, strategies, processes, and programme templates. 184 Project Management Templates To put it simply you get 184 Project Management Documents in MS Word, Excel, Project, Power Point and Visio. Business Case Template.doc A business case captures the reasoning for initiating a project or task. Presented in a well-structured written document. The logic of the business case is that... |
 |
Employee Performance Review: Tips, Templates & Tactics Brisbane Copywriter, SEO Copywriter, Human Resource Management Copywriter Are you stuck for words?Do you need to create website words, or words for your latest marketing campaign, and yet what happens when you sit down at your computer is that every word you ever knew silently slips away to the place lost socks gather? Do you force yourself to put some words on a page, only to feel the result is better suited to a dating site, or should come with a free set of steak knives?Do you need to create clear and compelling words to clarify your goals or motivate your team, but what you come up... |
 |
Employee Performance Appraisals FormsFree Report The Performance Evaluation Form Pros I am Practice Manager for a large medical practice in Upstate New York. With 20 years experience, I will make having to write and give performance reviews painless by giving you the words and phrases you need to pinpoint strengths and weaknesses that won't leave your employees confused! Unfortunately, some office managers will skip reviews altogether because they have difficulty being honest with their employees. Testimonials Almost everything on this list was applicable to the office I work in. I can't wait to see the look... |
 |
Team Building Tool Box for Busy ManagersNiche Marketing Action Guide Hello and Welcome! One of the best ways to grow your business is to add passive income streams. I want to help you do that.You can make money just by referring people to my products and websites. I love owning a small business and I love helping others grow their business. And the best part is that it won’t take an extra bunch of your time. I want to help you make money! I have several products to share with you so you can be successful and help your clients in the process. Let’s make some money together, shall we? How to Get Started You’ll need a special link... |
Pages
By The Numbers - Rankings, Stats and More
Release Date:2007-05-03ReviewCritical.com Sales Rank: #19695
Category Rankings:
#1857 in Management & Leadership
Price:USD 21.20
Refund Rate estimate:1.25 %
Refund Period: 60 days
Vendor ID:TCFCB1
Charts
Suggest improvements hereTop Phrases
Report useless phrases here| Phrase | Count | Density |
|---|---|---|
| customer service | 7 | 0.194 |
| focused organization | 6 | 0.166 |
| customer experience | 6 | 0.166 |
| service standards | 5 | 0.139 |
| service values | 5 | 0.139 |
| sustain customer focus | 4 | 0.111 |
| customer expectations | 4 | 0.111 |
| entire organization | 4 | 0.111 |
| service experience | 4 | 0.111 |
| focus strategy | 4 | 0.111 |
Hosting Location
- Website: http://www.thatscustomerfocus.com
- Server IP: 72.167.79.62
- Hosting server location :
- City: Scottsdale
- Region: Arizona
- Country: United States
- Zip:
-
Vendor Updates for Affiliates
Product description updates for affiliates (sales partners) by the owner. Usually short 1 sentence descriptions, with some stats focusing on the profitablitiy of the product trying to convince affiliates for promoting it.- 2011-06-19 : This exceptional e-book shows you how to create a truly Customer-Focused organization and reap the financial gains associated with effective customer focus. It contains almost 200 pages of examples, illustrations, case studies, tools and more that work.
Add new comment